Life has been absolutely crazy for us... and the best evaluation for our Jacuzzi tub is to say... without it we might have gone CRAZY! We LOVE it so much!!! It is used daily and often a couple or few times a day. Thank you so very much Jeremy! & Chris & Baily and Chris, the delivery man! You are all a wonderful team! Happy Spring!
We shopped around in a single day and Premium Pool and Spa was our first stop. Lyndsay took the time to educate us on some items we might not have known about the Eco-Spa we were looking at and we took that info with us to interview others. At the end of the day we purchased from Premium Pool & Spa and Lyndsay wrote up the deal. What we most appreciated besides the education was the fact that she treated us fairly and offered her best pricing on the first go round. Her proposal provided us with everything we needed! So refreshing not to do the dance - fair price for a great product!
I suffer from chronic arthritis. The warm water helps me tremendously and that’s the main reason we looked into buying a spa. During the summer, when I swam and stretched in the pool, I noticed I obtained a lot of relief from my arthritic problems. So, for year-round relief, we decided to make the spa a gift to ourselves. Now it's something we use every night and I can't imagine my life without it while in my condition. Loving Jacuzzi Vernon spas
Thank you Premium Pool and Spa for visiting our home and explaining how our pool system works! Everything from your company have been GREAT to deal with and you really impressed my father! I appreciate you showing him how to run his pool even though he didn't buy it from you! All I can say is that once we found out you were an owner and visited our home on a Sunday we could not become any bigger advocates than we are now! Your customer service far exceeded any we have ever experienced!
I was very happy with the whole pool building process. I thought they did a fantastic job and we couldn't be happier with the pool. We've had it in now for two years and we love it. We think it's beautiful and we're very happy with the overall experience.
Dave helped us find a hottub that was best for us. It did take quite awhile before we received our tub but ultimately the delivery went well and we’ve been enjoying our new jacuzzi spa. So far we are very pleased with the quality and versatility of the jets.
We are extremely pleased wi the aesthetics of our completed pool. We use our backyard more than ever before! Jacuzzi did a great job and there knowledge is great in regards to pool and hot tubs. We are very happy with our pool and hot tub and the overall backyard oasis they were able to create!
I would like to thank everyone at Premium Pool and Spas for the friendly, prompt, informative service you all provided to make our new pool experience a happy one. It was a big decision to put a pool in and I'm glad we went with your company. It was so easy and hassle free! Thanks for all your help!
I just wanted to let you know that our property has never looked better. What an amazing job your crew does. Very professional, hard working and show great pride in their work.
Jeff was awesome to deal with set us up for everything we were looking for in a hot tub GREAT PRICE GREAT SERVICE
I love our Jacuzzi hot tub! We bought a new house and we found the only missing from it was a hot tub so we purchased one at Premium Pool and Spa with no hassle and the sales people were so knowledgeable and friendly and not pushy! We only had so much for a budget and they were able to help us out by staying in that budget and we still got an amazing and quality hot tub! Thank you Jacuzzi!
Just purchased an Ecospa e2 hot tub from Jeff at Premium Pool and Spa. After much research and inquiries about the most durable, easiest to maintain hot tubs in the plug and play category, Ecospa was the obvious choice. Jeff made the whole transaction easy and gave me a great deal. Delivery in 2 days. I greatly look forward to getting it up and running before the weekend. I highly recommend Jeff and Premium Pool and Spa in Kelowna.
Bought a hot tub for our anniversary and they had it installed the next day for us. It did have a flow error and wasnt heating, but they sent a tech out right away and made sure it was good to go for the long weekend. Service was great and now that the tub is working we are very happy!
Jeff is awesome and Chris was very helpful when he delivered our new Eco Spa e3. Thanks guys....we love our new hot tub!
I use my spa every night right before bedtime all year-round. Soaking relaxes me out after a long, stressful day. It’s a quiet, peaceful time. I'm getting in that 103° water because it settles me down and provides a good nights sleep.
The best part of a Jacuzzi hot tub is that it relaxes and relieves my sore muscles. It is also a social tool, when I have company, the spa is the first place that people want to go, especially in the winter. My friends and I have sat in the spa as the snowflakes fall and it is beautiful. Thank you from a happy Vernon spas lover!
I have been dealing with Premium Pool and Spas Kelowna for approximately 3 years (used to be called Arctic Pool & Spa). During that time. I have been very satisfied with the work done on my premises. The employees have been kind and courteous and very professional. We are extremely happy and would highly recommend.
Love our spa. Such great quality time with the family in it! This is our second Jacuzzi spa as we left the last one in our house sale but we had to have another. No problems with it ever. Kind of like buying a Maserati verses a Ford.
We love the work and are really happy we went with the waterfall. I can hardly wait to start planting around the waterfall and in the new gardens. I know where my new favourite place is! Thank you for a beautiful job.
Service was impeccable, and the delivery men were so helpful & patient, explaining details of the Spa, with controls. Lyndsay was a Super Saleswoman and deserves much credit also!
This is my third Jacuzzi hot tub. I've been transferred several times and home buyers always want to keep the hot tub. It’s a great selling feature. Now I don't want to be without one so I keep buying new ones when I move.
Premium Pool and Spa did an extremely great job that he did in ensuring that our pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Premium Pool and Spas Kelowna! The pool was completed on time and the workmanship was great!
The professional disposition demonstrated by Premium Pool and Spa while working on our sites was above and beyond. Not only did the Jacuzzi team provide exceptional service, they also offered guidance, support and recommendations that further displayed their professionalism in every respect. Their unique passion for the job shines through consistently. The result is a property we can be proud of.
The heart and soul of Premium Pool and Spa is Jeremy Graham, owner and manager, who has been providing hydro-therapeutic massage options to the Okanagan for over a decade.
In the following interview with Jeremy Graham, we discover what motivates him to continuously strive to excel in providing quality solutions to your hydrotherapeutic needs!
Please describe the core values gained from your upbringing, how you obtained them and how they affect you in business today.
Responsibility, integrity and honesty. I was brought up in a family business. My parents owned an equipment rental company in Prince George and so even as kids, we were taught to help out. Myself and my two older brothers would go in after school and on weekends to help Mom and Dad with whatever help they needed.
The rental industry is very customer service oriented. We did a lot of wedding rentals, so attention to detail and customer satisfaction was always a top priority. Mom would show us how to check and double check the orders to make sure they were perfect. A Brides wedding day is something you had better get right! if you didn’t, you had to make it right, no matter what it took! My parents were very good about taking responsibility! They understood that everything that went on in their company was their responsibility and if someone made a mistake, ultimately they were responsible to fix it!
They taught us that no matter what happened or whose fault it was, it had to be dealt with, so you might as well just admit your part and do whatever it took to fix it!
How did the rental industry prepare you for the hot tub industry?
The rental business was quite challenging. We had to learn how every piece of equipment worked, how to use it and how to fix it when it broke. And that was the easy part. The hard part was how to handle the irate contractor when something broke or even worse, you gave them the wrong tool for the job and it wasted their entire day!
As contractors, it was critical that they get equipment that worked right the first time, so we learned how to ask the right questions to ensure that we gave the customer the right tool for the job! Dad would always say “Do it right! Do it once” Every piece of equipment had to be thoroughly tested, cleaned and put back on the shelf ready for the next customer.
When I was in my late teens I was recruited by Kal Tire as a shop foreman. I was 17 and in charge of up to a dozen men (most of which were older than me) It was very challenging and I learned that if I treated everyone with respect and never asked anyone to do anything I wasn’t willing to do myself, then we got along just fine.
When I was about twenty my dad fell ill and needed me to come back to the family business. For the next ten years my brother and I looked after nearly everything. Being the boss as a kid was hard. You had to earn every bit of respect you got. You had to prove yourself knowledgeable and trustworthy time and time again. I guess this taught me that if you just never break someone’s trust you will always have it.
Stick to your word. If you say you’re going to do something, you better do it. Our dignity and other peoples respect rely on being honest. Never brake a promise and never under deliver.
My parents still own that business today, it has served that community for over thirty years.
What makes Premium Pool and Spa unique as a retailer and service provider?
It’s about being in business for the right reasons. We care about improving people’s lives! As a child, I always had back problems. Lifting all that equipment was hard on me. As a teenager I was always in pain and couldn’t seem to find relief. I was in so much pain at times that all I could do was curl up in a ball and become ill! It felt like someone was grabbing my spine with both hands and crushing it. It was really bad. Then my parent bought a hot tub! I was in it every day and soon my back got better!
The spasms stopped and I could function again. When I moved out on my own, I totally relapsed. I would go to visit and use their hot tub or go to the local Recreation Centre but it wasn’t enough. Six years ago when I was searching for an opportunity that would allow me to move to the Okanagan, I came across and ad for a Beachcomber dealership for sale in Salmon Arm and I loved the idea! Well at least until I researched every brand of hot tub I could find. Selling only the best hydrotherapy in the world made perfect sense, so of course I chose Jacuzzi®.
Actually there is a little more to it than that. I applied to sell Jacuzzi® and then fortunately they chose me over three other applicants because of my history with customer service!
Could you describe one of your typical workdays?
My days are usually packed with more work than I can manage. There is a tremendous amount of detail that goes in to making sure that all customers’ expectations are met or exceeded and that all of our employees have the tools they need to meet those expectations.
What do find most enjoyable about running Premium Pool and Spa?
We have a lot of laughs! The favorite part of my days is when one of our many great customers comes in to share their experiences. We have a truly excellent customer base. Generally our customers are very positive people that live in the Okanagan for the same reasons I do, oh and I get to help them feel less pain or connect with their loved ones on a deeper level. So, it truly feels great to be a part of that!
What is your goal with each and every customer in regards to service and providing value? & what specific difference would you like to make in their lives?
I want to continue to provide products and services that benefit their lives. Life is short. I want to make peoples live more enjoyable.
What would you like to tell customers/families about what to expect from Premium Pool and Spa?
We are problem solvers! Expect that we will do everything in our power to help you find a solution to your problem. Whether it is a leaky pool or chronic pain. Our success is measured by the amount of people we help.
Premium Pool and Spas has stores in Kelowna, Kamloops and Vernon and service the surrounding areas. In addition to featuring the leading brand of quality hot tubs we also design and sell pools and offer a fabulous collection of patio and lawn furniture! We offer quality chemicals for all kinds of hot tubs, spas and pools.
All of our services and products are offered at great prices and only quality products are sold. With over a dozen years in the pool and spa business, our friendly and knowledgeable staff will help you maximize your backyard enjoyment!
If you want advice on how to keep your water clean and sparkly all the time, we’re here to help! Bring in your water for a free water test any time! We can help you maintain your pool or hot tub water with very little effort.
We are dedicated to helping you increase the quality of your life and leisure time with top of the line Jacuzzi® products and quality service! We are so excited and confident that you are going to love a Jacuzzi® hot tub that we would like you to schedule a soak in one of our hot tubs today! Come on in and try one out to see what we are all about!
As we move forward we will continue to anticipate and address your needs effectively and efficiently. We will carry on the Jacuzzi® tradition of style and ingenuity, creating water that moves you®.
The Jacuzzi brothers invented the very first hot tub over fifty years ago and they have been innovating and improving upon it ever since. Today, Jacuzzi® is the world’s most recognized and largest selling brand of hot tub. Jacuzzi has over 250 worldwide patents for advancements in pump systems, jet technology, air controls and product design.
Always looking to improve the Jacuzzi® experience, the addition of waterfalls, stereos, integrated water-maintenance and easy-care synthetics keep Jacuzzi on the cutting edge and sets standards the world over.