Hot Tub Cover Return Process:
- Contact Premium Pool and Spa for a Return Authorization Number (RA#)
- Premium Pool and Spa will fax or e-mail the RA# on an Authorization to Return Goods form.
- Complete the Authorization to Return Goods form, including as much detail about the problem as possible and whether a Warranty Inspection and/or Repair Estimate are required, and faxes or e-mails it back to Premium Pool and Spa.
- Customer properly packages product to be returned and clearly indicates the RA# in LARGE print on the outside of the parcel and on the packing slip. Premium Pool and Spa will pay for the return shipment of approved warranty returns when required.
- A copy of the original Premium Pool and Spa invoice must accompany each product return.
Product must be returned within 30 days of RA# being issued.
Return product will not be accepted without an RA#
Premium Pool and Spa will not be held responsible for product returns that have been damaged in shipping. You will be notified immediately if a shipment is received damaged, and you must make a claim directly with the shipping company.
Collect shipments will not be accepted
Premium Pool and Spa reserves the right to limit the quantity of items that may be returned of UNWANTED / UNUSED PRODUCT.
For a product ordered in error, or no longer required. Acceptance of Unwanted/Unused product is subject to the following conditions:
- Product that has been accepted for return will be subject to a 25% restocking fee charged to the returnee.
- Product must be in its original packaging and suitable for resale as determined by Premium Pool and Spa. Damaged, soiled or otherwise marked product and/or packaging, or product that has been installed ,will be returned at the sender’s expense.
- Special order product may not be returned under any circumstance.
- Product must be returned with prepaid shipping within 30 days of purchase.
Should incorrect product be shipped in error, contact Premium Pool and Spa immediately upon receipt and an RA# will be issued according to the Product Return Procedure.