We strive to ship orders as quick as possible after receiving your order.
All items will be shipped standard courier ground service that typically ship the same day for in-stock items. Most items ship within 24-48 hours. Should you require guaranteed next day service, specify a particular courier company, or request any shipment method other than the standard courier ground service offered by Premium Pool and Spa, additional charges will apply. Contact us at your earliest leisure with any questions.
Premium Pool and Spa does not ship COD and does not ship to Post Office Boxes. Please provide a street address for shipping.
If an item is back-ordered, you will be notified by email with estimated lead time to fill your order.
Note that shipments to remote locations in Canada as well as Northern Territories or certain offshore/island locations will not qualify for free shipping. In the case additional shipping is necessary, you will be contacted prior to order fulfilment.
Local Pickup: (Kelowna & Vernon)
An email will be sent when the order is ready for pickup for customers in the Greater Kelowna and Vernon areas that have selected local pickup from one of our stores. Pickup times Mon-Fri 9:30 am – 5:30 pm, Sat 10 a.m – 5 pm.
Note that local pickup is only available for customers in Kelowna and Vernon, BC picking up their own merchandise. Customers can not arrange to use their own shipping companies for pickup due to additional billing/waybill requirements, however we will continue to offer personal pickup as an alternative to local shipping.
Remote Areas and Large Packages:
Shipping to remote locations in Canada, or those with excess volume or weight may incur slightly higher shipping charges. We will notify you for approval or refund request if a higher shipping cost is required. We make every effort to keep shipping costs as low as possible, but if a surcharge is required, you will be contacted prior to the cover being shipped.