(Note: In the event of a discrepancy between the warranty terms as published on this Web site and those of the “written policy” received with a purchased cover, the terms of the “written policy” will apply.)
Alpine Spa Covers Ltd. provides a two year limited warranty against defects in materials and workmanship. This warranty applies from the date of delivery to the original retail purchaser only. Warranty is not transferable.
Defects in the materials or workmanship of the spa cover occurring during the first two years from the original date of delivery to the retail purchaser will be repaired or replaced, at the option of Alpine Spa Covers Ltd. without charge. The handles are only covered against breaking for the first twelve months. Only the locking fastener components of the tie down straps are covered under this warranty and not the actual tie down straps themselves.
Spa Cover – Foam Core
The foam core of the cover shall be warranted for a period of two years against becoming waterlogged. For the purpose of this warranty the definition of waterlogged shall be as follows: In order for a foam core to be considered waterlogged it must gain more than fifty percent of its original weight within the two year warranty period. The original weight figure for each foam core is available on request from Alpine Spa Covers Ltd. Each foam core submitted for a water logging warranty claim will be weighed by Alpine Spa Covers Ltd. on a government certified legal scale before any replacement foam core is issued. Waterlogged foam cores will be replaced without charge during the first twelve month period and replaced on the following prorated scale for the second twelve month period.
The prorated scale shall be as follows: if a claim is made in the 13th through 16th months the foam cores will be replaced at a discount of 30%. If a claim is made in the 17th through 20th month the foam cores will be replaced at a 20% discount. If a claim is made in the 21st through 24th month the foam cores will be replaced at a 10% discount. Please note that any puncture of the polyethylene vapor barrier renders the foam core warranty null and void.
To obtain warranty service present the defective cover, and the original bill of sale showing the date of purchase to the dealer you bought the cover from or to Alpine Spa Covers Ltd. For foam core warranty service during the first year the panels must be inspected by Alpine Spa Covers Ltd. During the second year please contact Alpine Spa Covers Ltd. for instructions. NO returns will be accepted without prior authorization from Alpine Spa Covers Ltd. Transportation costs to and from Alpine Spa Covers Ltd. shall be the responsibility of the purchaser. All repairs are FOB Alpine Spa Covers Ltd., Vernon, B.C.
Exclusions: The above warranty does not apply –
A. To conditions resulting from any misuse, negligence, or accident.
B. To conditions resulting from failure to perform reasonable and necessary maintenance as required by the Alpine Spa Covers Ltd. maintenance and use instructions.
C. To conditions resulting from exposure to any chemicals or abrasive materials.
D. To normal fading and deterioration of exterior surfaces resulting from exposure to the elements.
E. To conditions resulting from a defect in a component which is not part of the Alpine Spa Covers Ltd. cover.
F. To conditions resulting from use of any spa cover removal device.
G. To conditions resulting from any weather related damage.
H. To conditions resulting from normal wear and tear.
I. To conditions resulting in breaking or cracking of the foam core under any circumstances whatsoever.
J. To conditions resulting in damage to or tearing of the tie down straps for any reason – see exclusion G. (Actual locking fastener components are covered for the full warranty duration.) product disclaimer Alpine Spa Covers Ltd. spa covers are not intended to be and should not be used as a safety device. They are not designed to hold weight.
Do not walk, sit, stand, climb or play on the cover. Never swim or play under the cover.
MAINTENANCE AND USE INSTRUCTIONS
Alpine Spa Covers are designed for a specific use. Only the best and strongest materials have been used to achieve maximum heat retention. Alpine Spa Covers are not designed to be tear, rip or abuse proof. Caution must be used in handling and using the cover in order to maintain its durability and function. The Alpine Spa Covers Ltd. maintenance and use instructions are provided to prevent damage to the cover. Damage caused by failure to follow the maintenance and use instructions will not be covered by the manufacturers? warranty.
Use: The cover is not a safety cover. Do not stand, sit or lie on it or permit any heavy weight to rest on it.
Rainwater, Snow or Other Weight: Weight on the cover may cause the edges of the cover to curl, or progressively warp and bow the cover, or in extreme cases cause the foam inserts to break. To avoid this keep all weight bearing objects off of the cover. Water and snow must be swept off or kept from accumulating or puddling on the cover. Should puddling occur, unzip the vinyl, remove the foam, turn it over and replace it.
Fading and Other Discolouration: Fading and discolouration of the vinyl will occur naturally with extended exposure to the sun.
Cleaning and Vinyl Care: Keep the cover clean. As often as necessary wash with mild soap and rinse with clean potable water. DO NOT USE SOLVENTS, PETROLEUM BASED PRODUCTS, ABRASIVE CLEANERS OR STRONG DETERGENTS. (ie. Fantastik, 409, etc.) All vinyls contain plasticizers which must be maintained in the material to prevent drying out, cracking, flaking and deterioration. These plasticizers migrate out and escape naturally through time. Sun and cold speed up this process. Applications of a vinyl cleaner and conditioner may retard this type of deterioration if used more frequently than every three to six months. DO NOT USE PRODUCTS THAT CONTAIN SILICONE or ALCOHOL. We recommend the use of 303 Protectant, available from Alpine Spa Covers: 1-800-667-9707
Chemicals: The vinyls are marine treated, but will deteriorate quicker when exposed to high levels of chlorine, bromine, ozone or other active chemicals. Each time chemicals are added, remove the cover completely and place it far enough away so splashing cannot inadvertently reach the cover. Chemicals should be added frequently at low levels instead of infrequently at high levels.
Care of Sewing Holes and Thread: The sewing holes and thread are the greatest potential weakness in a cover. Vinyls are soft leather-like materials which the thread can cut if the cover is roughly handled. This is especially true when the vinyl has been exposed to hot sun. The handles and tie downs are double reinforced with thick vinyl coated rip-stop PVC material. However mistreatment by sudden jarring motions can damage them. Stretching or pulling one half against the other may rip the cover at the thread holes. To prevent damage any handling of the cover should be done in a gentle manner.
Floating Blanket: The use of a floating blanket is not a requirement for warranty performance, however it can increase the life and efficiency of your cover. A floating blanket can also provide better overall system insulation value.
Installation of Lock Kit: Position tie down strap so it is fully extended, without stretching. Locate center hole in the lock on the strap and attach fastener in that location. This may prevent the wind from lifting the cover off the tub.
Never leave an uncovered hot tub or spa unattended. Never leave a covered hot tub or spa unlocked.