About us Premium Pool and Spa
Built on Trust. Focused on Results. Designed for Better Living.
At Premium Pool & Spa, we help homeowners across the Okanagan create spaces that improve how they relax, recover, and spend time together.
From hot tubs and pools to backyard essentials, everything we offer is selected for one reason: it has to genuinely improve your day-to-day life.
Because in the end, that’s what matters.
Why Customers Choose Us
Proven Experience
With over a decade in the pool and spa industry, our team understands what works—and what doesn’t. We guide you to the right solution the first time.
Service That Actually Shows Up
We don’t disappear after the sale. From setup to ongoing support, we’re here to make ownership simple and stress-free.
Products That Perform Long-Term
We only carry products we trust—built for Canadian conditions, energy efficiency, and real hydrotherapy results.
Local, Accountable, and Accessible
With locations in Kelowna, Vernon, and Kamloops, you’re always dealing with a real team that stands behind what we sell.
Our Story (And Why It Matters to You)
Premium Pool & Spa is built on a simple foundation: do what you say, solve problems properly, and take responsibility when things don’t go as planned.
Owner Jeremy Graham grew up working in a family-run business where customer service wasn’t optional—it was everything.
From a young age, he learned:
- Get it right the first time
- If something goes wrong, fix it—no excuses
- Treat people with respect and earn their trust
Those principles still guide how we operate today.
More Than a Product — A Real Impact
For us, this isn’t just about selling hot tubs.
It’s about what they actually do for people.
- Better sleep
- Less pain
- More time with family
- A way to slow down in a busy world
We’ve seen firsthand how the right spa can change someone’s daily life—and that’s what drives us.
What You Can Expect Working With Us
- Clear, honest recommendations (no pressure, no guesswork)
- Solutions tailored to your space, budget, and lifestyle
- Ongoing support from a team that knows your setup
- A smooth experience from purchase to long-term ownership
We’re not here to just “sell you something.” We’re here to make sure you get it right.
Visit Us In-Store
With showrooms in Kelowna, Vernon, and Kamloops, you can see our products in person, ask questions, and even try a hot tub before you decide.
Or if you just need help with water care, maintenance, or service—we’re here for that too.
Our Promise
We measure our success by how many people we help.
If you’re looking for a better way to relax, recover, or upgrade your backyard—we’ll help you find the right solution and support you every step of the way.
Ready to Experience It for Yourself?
Visit one of our showrooms or speak with our team today. We’ll help you find the right setup—without the guesswork.